Privacy Policy

I. Data Management

Briskva Ltd. operates as the data controller and is responsible for the data that is kept. This is a privacy notice explaining how personal data is used in accordance with applicable privacy and data protection laws. Privacy notices are regularly reviewed, and updated versions will be available on the briskva.com website.

II. Data Collection

When making a reservation or inquiry, data such as name, contact information, payment details, reservation details, and any additional information necessary to fulfill specific guest requirements are collected. Data about individuals traveling with the guest may also be provided. This information is collected directly from the guest, individuals traveling with them, or third parties through whom the accommodation is booked.

When providing accommodation rental services through briskva.com or inquiring about accommodation service conditions, data such as name, contact information, bank account details, and accommodation details are collected. This data is collected directly from the lessor or the person referring to Briskva.

Providing the data mentioned above is a contractual obligation when making a reservation or providing accommodation services. Failure to provide this data may result in the inability to provide the service.

Data collected through cookies and similar technologies include information about the pages visited on briskva.com, IP address, computer operating system, browser type, and email message opening and clicking data.

III. Purpose of Data Usage

The reasons for using data vary depending on the contractual relationship with Briskva Ltd. When using data, at least one of the following legal bases must be applied:

It is necessary to process data to perform or enter into a contract.
Consent is required for data usage.
It is necessary to use data to fulfill a legal obligation.
It is necessary to use data for the purpose of legitimate interests or the legitimate interests of a third party, without violating fundamental rights and interests.

To process special categories of personal data, we need additional justification and only use them with your explicit consent, if you have publicly disclosed the data, if the data relates to legal claims, or if they are necessary for significant public interest.

urpose for processing	Lawful basis for processing	Legitimate interest (where applicable)
To complete and manage your booking and related requests (if you are booking a holiday)	Contract Consent Legitimate interest	Record keeping and providing good customer service
To advertise your holiday accommodation, transfer payments due to you and to provide related support services (if you are letting your holiday accommodation through us)	Contract Legitimate interests	Record keeping and providing good customer service
For statistical purposes	Legitimate interests	Evaluating our services
To personalise repeat visits to our websites	Consent
To carry out marketing activities – as well as sending our newsletter, we also use data about your bookings, search behaviour, settings on our website, favourites and your interactions with our newsletter to display relevant, personalised advertisements on websites and social media.	Legitimate interests Consent	Working out which of our services you may be interested in and telling you about them
To manage customer service queries and complaints	Legitimate interests	Improving our service, and resolving issues
To keep records of your communications with us, including call recordings	Legitimate interests	Improving our service, staff training and record keeping
To manage your entry into our sweepstakes and other promotional activities	Consent
To ask you to leave a review about the accommodation and/or services that have been provided	Legitimate interests	Understanding the perception of our business and improving our services
To send service messages, such as updates to our terms and conditions	Legitimate interests	Keeping our customers updated
To enforce our booking conditions and other agreements, including investigation of any potential breach	Contract Legitimate interests	Protecting our business
To detect or prevent crime, including fraud	Legal obligation Legitimate interests	Protecting our business and customers Assisting law enforcement and government bodies
To address security or technical issues	Contract Legitimate interests	Protecting our business and customers
To protect the rights, property or safety of us, our users, homeowners, customers, employees, contractors, a third party or the public	Legal obligation Contract Legitimate interests	Protecting our business, customers, third parties and the public
To test, develop and improve our services	Legitimate interests	Improving our business
To establish, exercise or defend our legal right	Legitimate interests	Protecting our business

IV. Cookies

Cookies are small text files located on your device. We use cookies to improve your visit, assess and measure website usage and interactions with our email messages, and develop our services. We and third parties use cookies to display personalized ads.

We use the following categories of cookies:

“Strictly necessary” cookies for the functionality of this website. These cookies are essential to enable users to move around this website and use its features.
“Performance” cookies which collect information about how users navigate this website, for instance which pages users access most frequently. They identify how users interact with our website, find out which pages seem to hold people up, which pages are not used often, which pages take a long time to load, what pages users tend to visit and in what order. All of this helps us to refine and develop our website to try and make them more usable when a user visits us again in future.
“Functionality” cookies which allow this website to remember choices you make. For example, this can be the last date you’ve searched for or the last holiday you’ve viewed.
“Targeting or advertising” cookies used to deliver personalised advertisements. These cookies are also used to limit the number of times a user sees an advertisement, to monitor which advertising source directed a user to our website and to help measure the effectiveness of the advertising campaign.

By clicking “accept,” you agree to our use of cookies. You can block some or all cookies at any time by changing your browser settings. The location of these settings varies depending on your browser. In browser settings, you can also find the duration of each cookie. However, note that blocking some cookies may prevent you from using some features and services on the website.

For more general information about cookies and how to disable them in your browser, visit the website allaboutcookies.org.

V. Data Retention

We have established data retention periods to ensure that your data is kept only as necessary for relevant purposes, following industry standards or legal requirements. When your data is no longer needed, we remove or delete it securely or anonymize it so that it can no longer be associated with you.

VI. Third Parties

We may share your data with the following entities:

Owners or agents of accommodation units (if you book holiday accommodation).
Individuals booking accommodation with you (if you are the owner of holiday accommodation).
Credit/debit card and payment service providers.
Third-party service providers (e.g., IT and support service providers, marketing services, hotels, management companies).
Government agencies, supervisory bodies, and other authorities.
Third-party reservation partners.
Client review companies.
Third parties to whom we may decide to sell or transfer part of our assets or business or merge with them, and companies we acquire or merge with.
Third parties with whom you have given us consent to communicate.
Professional advisors, including bankers, lawyers, auditors, accountants, and insurance providers who provide services to us.

Third parties must process your personal data in accordance with data protection laws. In cases where a third party acts on our behalf, we do not allow them to use your data for their purposes and ensure that they implement appropriate security measures to protect your data.

VII. Where We Send Your Data

We may transfer your data to countries outside the EU to facilitate our services. We transfer your data outside the EU only with the implementation of one of the following protective measures:

Decisions on an adequate level of protection or
Standard contractual clauses and, if applicable, additional measures.

VIII. Your Rights Regarding Personal Data

In certain cases, you have the following rights:

You can request access to your personal data, including the right to a copy of the personal data to which you are entitled.
You can request correction of inaccuracies in your personal data or the addition of relevant data in cases where the personal data we hold is incomplete.
You can request the deletion of your personal data if we have no good reason to keep it.
You can object to how we use your personal data in cases where we rely on legitimate interests or use data for direct marketing purposes.
You can request restrictions on how we use your personal data.
You can request that we or a third party send you a copy of your personal data that we hold in a standard format.
You can withdraw your consent in cases where we process your data based on that consent.

IX. Contact

If you have questions about our privacy notice or want to exercise your rights, contact us at the following email address: info@briskva.com or at the address Rajka Stipe 28, 52440 Poreč, Croatia.

You also have the right to inform the supervisory authority, the Croatian Personal Data Protection Agency (AZOP), if you have concerns.

Date of last update: December 1, 2023.