Briskva is a travel agency that rents holiday homes and apartments in Istria. The accommodation properties have been personally inspected and the descriptions on the website have been prepared. All accommodation properties are under contract with Briskva d.o.o. and have licences from the relevant state authorities. The mission of Briskva d.o.o. is to provide our guests the opportunity to create memories.
The subject of this contract is the settlement of relations between the travel agency Briskva d.o.o., Rajka Stipe 28, HR-52440 Poreč, OIB: 24747698437 , ID-CODE: 5869951, Tel. 091 527 1969, e-mail info@briskva.com (hereinafter referred to as Briskva) on its name and on behalf of the contractual lessor on one side, and for the accommodation user (hereinafter the guest) on the other side, during the process of booking accommodation from the offer of the Web page www.briskva.com.
The contract between the guest and Briskva comes into force with the binding reservation. The reservation can be made verbally, in writing or by e-mail. From that moment onward, the rights and obligations of the contractual parties are regulated by these General Terms of Business and apply to the guest and Briskva. Confirmation of reservation will be delivered to the guest by e-mail. In the event of the confirmation differing from the requested reservation, by paying the received reservation the guest confirms that they accept the terms listed in the confirmation. Briskva may without obligation accept any kind of special demand or request, but the request is not legally binding for Briskva and will be fulfilled only if Briskva has issued a written confirmation. In the event of payment arrangements not being made according to Article III.b the reservation may be cancelled, with Briskva having no obligation towards the guest.
III.a Accommodation price
The prices published on the Web page www.briskva.com are expressed in EUR and apply to the price of accommodation per accommodation unit in the corresponding period. In accordance with Article about price change, the price valid at the moment of reservation is applied. Any additional services requested by the guest (e.g. electric car charging, pool heating, additional cleaning, bicycle rental etc.) are not included in the price and must be paid on the spot to the person in charge of the facility.
The minimum length of stay is determined individually for each accommodation and each period. For a shorter stay the accommodation price goes up 30%. The accommodation prices (unless otherwise specified) include: usual consumption of electricity (except for the cost of electricity to charge an electric car), heating in winter and air-condition in summer, water consumption, final cleaning, bedding, bath towels and tourist tax.
III.b Payment
Regardless of whether the reservation has been made directly by the guest, or through a partner agency, upon receiving confirmation of reservation the guest/agency has to make and advance payment of 30% within the next 5 days, thus definitely confirming the booking. The balance of the full amount has to be paid at least 42 days before arrival. For reservations made within 42 days before arrival the total amount of reservation must be paid in the next 24 hours. Payment of reservations made within 42 days before arrival must be reconfirmed by written confirmation (e-mail) of the made payment. Briskva d.o.o. reserves the right to request a valid credit card number from the guest as payment guarantee. In the case of the guest not sticking to the payment deadlines, the reservation may be cancelled.
III.c Reservation cancellation
In the event of the guest cancelling the reservation, the following cancellation fees will be charged:
Reservation cancellations notified till 42 days before arrival: 30% of the total reservation cost is charged;
Reservation cancellations notified between 41 and 1 day before arrival: 80% of the total reservation cost is charged;
Reservation cancellations on the arrival day or NO SHOW: 100% of the total reservation cost is charged.
The day when the cancellation notice has been received is considered the cancellation date. In case of no-show or unannounced delayed arrival, Briskva keeps the total reservation amount.
III.d Reservation change
On the guest’s request the reservation may be changed in terms of change of date, accommodation unit, accommodation type or names of persons. Any change must be notified at least 42 days before the service is used.
Briskva’s accommodation offer consists of units owned by our contractual partners, lessors on for whose account Briskva sells capacities on the tourism market.
IV.a Maximum number of people
The accommodation units from our offer may only be accommodated by the maximum number of people listed in the description of the reserved accommodation unit posted on Briskva’s web pages. The same applies to children, regardless of their age. In the event of exceeding the maximum number of people the owner may charge a fee per extra person or remove the extra people from the property. If the guest ignores the request, everyone will be removed from the property and no refund will be made.
IV.b Noise
It is not possible to guarantee that there will be no noise during the guest’s stay, because it is not possible to control things such as traffic noise, noises from nearby construction sites etc. Neither the owner nor Briskva can be held responsible for noises coming from the facility’s surroundings.
IV.c Swimming pool
Using the pool is exclusively at your own risk. Children can use the pool only with an adult present. It is strictly forbidden for pets the use the swimming pool.
IV.d Youth groups (till 25,99 years of age)
If it is established on site that a youth group has arrived at the holiday accommodation, special conditions apply to these groups. The deposit will be increased on 150 € per person, to be paid in cash on the spot. The guests have to respect the house rules with an emphasis that loud music and parties are forbidden during the whole day and night. The house rules will be sent to the client on request. In case the clients should not respect the house rules, the owner of the house will warn them only once. In case the clients continue not to respect the house rules or cause damage in the house, the house owner has the right to ask the clients to live the property without the return of the deposit, nor the paid amount for the accommodation.
In accommodation units guests have many features at their availability such as a washing machine, dishwasher, fridges, microwaves, television sets, internet access, swimming pool etc. They can freely use these features, but Briskva cannot be held responsible if one of these features unexpectedly stops working during the guest’s stay.
After payment of the full booking amount, the guest will receive travel documents by e-mail confirming that they are the legal occupant of the reserved accommodation. The guest is requested to take note of the contact telephone numbers in order to be able to make contact at the destination. The estimated time of arrival is from 4.00 pm and the estimated time of departure is until 10.00 am.
In exceptional cases due to unpredictable or unavoidable circumstances, Briskva may give the guest appropriate replacement accommodation of equal value and quality. Briskva is authorized to cancel the reservation before or during the period of the guest using the accommodation, if unpredictable or unavoidable circumstances occur preventing the accommodation’s usage, endangering the guest or accommodation or lessening the service’s quality to the point of it being impossible to provide the contracted service. In this case the guest will be refunded for payments already made, lessened by the cost of already-used services. In any case Briskva is not required to pay the guest compensation.
During their stay, it is the guest’s duty to use the accommodation owner’s property and equipment with appropriate care. They must also adjust their behaviour as not to disturb the other guests, neighbours and host. In the event of the guest not adjusting their behaviour with the house rules even after being warned, they lose their right to the booked accommodation and must leave immediately without compensation. Any damages and deficiencies caused or discovered by the guests must immediately be reported to the person in charge of the house. The same applies if the accommodation unit, due to damages, dirt or missing equipment cannot be submitted to the next guest for them to use. The owner will charge the guest on the spot for any damages or deficiencies.
The deposit is paid upon arrival at the accommodation facility. The amount of the deposit, as well as the method of payment, can be found in the travel documents that are sent after receiving the payment of the balance of the reservation. In case the guest refuses to pay the deposit, the owner of the house can refuse to provide the reserved accommodation service. The deposit is considered insurance in case of damage in the accommodation facility and will be returned to the guest when leaving the facility after it has been determined that no damage has occurred in it.
It is the guest’s obligation to consciously handle the unit and its inventory. On the day of departure, the accommodation unit must be in the same condition as it was when the guest arrived. In the event of the accommodation’s condition differing from its condition when booked, the guest must immediately notify the person in charge of the keys. If visible irregularities are not reported immediately after arriving, it will be thought that the unit was handed over in proper condition. If any irregularities occur during the guest’s stay, it is their obligation to notify the person in charge of the keys. In the event of the person in charge of the keys being unable to rectify the irregularity within a reasonable period, it is the guest’s duty to inform their agent or Briskva. If the guest voluntarily leaves the facility or finds other accommodation without giving Briskva time to resolve the issue causing the guest’s dissatisfaction, the guest loses their right to receive compensation regardless of whether their reasons for departure were justified or not. Compensation requests must be delivered to Briskva or your travel agent in written form to info@briskva.com within two weeks after departure. Complaints made after the two-week deadline will not be taken into consideration. If the guest does not meet these requirements, they lose their right to receive compensation. Briskva is obligated to deliver a written decision regarding the complaint within 21 days of receiving the complaint by e-mail.
Briskva agrees to, on their behalf, i.e. on the behalf of the owner, give the guest for the booked period a clean and tidy accommodation unit equipped according to its description. If the unit does not match the description on the reservation, Briskva will do everything to ensure the removal of any deficiencies, i.e. to ensure replacement accommodation of equal value. In the event of this being impossible, not being achieved in a reasonable period or if the guest refuses the suggested replacement accommodation, Briskva will reimburse the guest any form of value reduction, as long as it has been undeniably established that Briskva is responsible for it. If the guest experiences loss or damage due to Briskva’s negligence, resulting in violation of the contract, Briskva accepts full responsibility for the caused damage. Briskva will not be held responsible in the event of the losses or damages being attributed to the following causes:
– Actions or omissions made by the guest or their companions;
– Unpredictable or inevitable failures of third parties not included in providing the service listed in the booking;
– A higher force or events which could not be foreseen or avoided by Briskva;
– Using swimming pools, children’s playgrounds, any sports’ facilities. Use of these facilities is exclusively at the guest’s own risk;
– Damages and losses due to burglary.
When travelling to the Republic of Croatia, the guest must have a valid personal travel document, not only for themselves, but for any other users of the accommodation. It is the guest’s duty to check whether a visa is required to enter Croatia or any countries on their way, obtain one on time, as well as respect the customs and currency regulations of the Republic of Croatia and any countries on their way.
The guest provides personal information; name and surname, address, telephone number and email address, on his own free will. Personal information is required for processing requested services. The same information shall be used for further inter-communication. Briskva is under obligation that the personal information of the guest will not be taken out of the country or given to a third party except for the partners/providers of booked services. The personal information of the guest will be kept in a database in accordance with the Management’s decision on the method used for collecting, processing and securing personal information. With the acceptance of these General Terms, the guest gives permission for his personal information to be used for promotional offers of the Agency. The guest can anytime request to be unsubscribed and to have his personal data deleted from Briskva’s database by sending an “unsubscribe” e-mail to info@briskva.com. A complaint on the usage of the personal information for promotional purposes will not have any effect on booking or realisation of the requested services.
Website www.briskva.com contains copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and videos. The entire contents of the website are protected by copyright law. It is not allowed to modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part.
The parties commit to seek to resolve any disputes by mutual agreement, and if this is not possible, in the event of a legal dispute the court in Pazin has jurisdiction and the law of the Republic of Croatia is applied.